A legal disclaimer

Train My Dog - Brisbane, QLD
Effective Date: 26/10/2024

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1. Introduction

Train My Dog (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our services or website, you consent to the practices described in this Policy.

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2. Information We Collect

We may collect the following types of personal information:

• Your name

• Your address

• Your email address

• Your phone number

• Your dog's details (name, breed, age, behavioural history, vaccination status)

• Emergency contact information

• Payment details (processed through secure third-party platforms; we do not store card numbers)

We may also collect non-identifiable information such as:

• Website usage data

• Social media engagement (comments, likes, messages)

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3. How We Collect Your Information

We collect personal information in several ways, including:

• When you complete a registration or inquiry form (online, by phone, or in person)

• When you subscribe to our mailing list

• When you communicate with us by phone, email, or social media

• When you participate in training sessions, consultations, events, or promotions

• Automatically when you visit our website (e.g., through cookies)

You may choose not to provide certain information; however, this may limit our ability to provide you with services.

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4. Why We Collect Your Information

We collect your information to:

• Register you and your dog for our services

• Communicate with you about classes, services, updates, and promotions

• Manage bookings, payments, and administration

• Tailor our services to better meet your needs

• Monitor and improve our services and website

• Comply with legal and insurance requirements

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5. Disclosure of Personal Information

We may share your information with:

• Our employees, contractors, and service providers, to the extent necessary to deliver our services

• IT service providers who assist in storing or managing our data securely

• Insurance companies or legal representatives, if required for claims or legal processes

• Regulatory authorities, where disclosure is required by law

We will never sell your personal information to third parties.

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6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored securely using password-protected systems, and physical records are kept in secure facilities.

When we no longer need your information, we will securely delete or de-identify it.

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7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate, outdated, or incomplete.

To make a request, please contact us at kym@trainmydog.com.au

We may require you to verify your identity before granting access.

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8. Cookies and Website Analytics

Our website may use cookies to enhance your experience. Cookies are small data files stored on your device that help us understand website traffic and usage patterns.

You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our site.

We may also use third-party analytics tools (such as Google Analytics) to gather anonymous information about how visitors use our website.

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9. Marketing Communications

We may send you marketing emails about upcoming classes, offers, and news.

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in the email or contacting us directly.

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10. Privacy Concerns or Complaints

If you have any concerns or complaints regarding the way we manage your personal information, please contact us at:

Train My Dog
Email: kym@trainmydog.com.au
Phone: 0410 469 936
 

We take privacy seriously and will respond promptly to your concerns.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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11. Changes to this Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website.

We encourage you to review this Policy periodically to stay informed about how we are protecting your information.