A legal disclaimer

Train My Dog - Brisbane, QLD
 

Effective Date: 26 October 2024

1. Introduction

Train My Dog (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure way.

This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect personal information including:

• Name

• Address

• Email address

• Phone number

• Emergency contact details

• Information about your dog (e.g. name, breed, age, behavioural history, vaccination status)

We may also collect:

• Payment information (processed via secure third-party providers — we do not store card details)

• Website usage data (e.g. pages visited, time on site)

• Social media interactions (e.g. messages, comments)

3. How We Collect Information

We collect personal information in a number of ways, including when you:

• Complete enquiry or registration forms (online, in person, or by phone)

• Communicate with us via email, phone, or social media

• Book or attend training sessions, consultations, or events

• Subscribe to marketing communications

• Visit our website (including via cookies and analytics tools)

You may choose not to provide certain information; however, this may limit our ability to deliver services.

4. Why We Collect Your Information

We collect and use your information to:

• Provide and manage our training services

• Communicate with you about bookings, updates, and support

• Tailor training to your dog’s needs

• Process payments and manage administration

• Improve our services and website

• Meet legal, safety, and insurance obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

• Employees, contractors, and trainers assisting in service delivery

• IT and service providers (e.g. booking systems, cloud storage)

• Payment processors

• Insurance providers or legal representatives where required

• Government or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

6. Overseas Disclosure

Some of our third-party service providers (e.g. cloud storage, email marketing, or analytics platforms) may store or process data overseas.

We take reasonable steps to ensure that any overseas providers handle your personal information in accordance with Australian privacy laws.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure, password-protected systems

• Trusted third-party platforms

• Restricted access to personal information

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

8. Access and Correction

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate, incomplete, or outdated information

To make a request, please contact us using the details below. We may require identity verification.

9. Cookies and Analytics

Our website may use cookies to enhance your browsing experience and understand how users interact with our site.

We may use tools such as Google Analytics to collect non-identifiable data about website usage.

You can adjust your browser settings to refuse cookies; however, this may affect website functionality.

10. Marketing Communications

We may send you marketing communications about our services, offers, or updates.

You can opt out at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

11. Complaints

If you have any concerns about how your personal information is handled, please contact us:

Train My Dog
kym@trainmydog.com.au
0410 469 936

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